Reasonable Technical Support of the relevant SDI product
Reasonable Technical Support of the relevant SDI product by telephone if e-mail cannot be used.
Product updates. This agreement
entitles users at any time to download and use the
latest version of the product. A new License
Code may be required, and this will be provided without
Technical Support is provided without additional charge.
SDI frequently announces
maintenance updates and periodically announces major release level
changes. You are encouraged to regularly visit our web site for
the latest announcements. One calendar year after a new major release level
becomes generally available, all older release levels become
non-current and cease to be supported under SDI's standard
Technical Support facilities described above.
Maintenance is billed annually in advance,
payable on the anniversary date, and is no-refundable.
This agreement remains in force so long as the user continues to
use the product. If the user wishes to cancel this agreement, six calendar months' notice of intention to cancel
given to SDI. The license to use the product terminates at the same time this maintenance agreement
Please refer to SDI's License
Agreement for SDI's
terms and conditions of use and sale.