TN3270 Plus FAQ (Frequently Asked Questions)

This page contains answers to frequently asked questions. Use this page to help find answers to your questions. If you can't find the answer to your question, please e-mail your question to support@sdisw.com or fill out the Quick Contact Form.

• My disk has crashed and I have no working backup? (most common question)
• My disk has crashed and I have a working backup?

• What causes "An error occurred during the move data process -113" during installation?
• What causes "An error occurred during the move data process -623" during installation?
• What causes "Error 1722.There is a problem with this Windows Installer package" during installation?
• Can TN3270 Plus be installed on a network server?
• Can TN3270 Plus be installed on Windows Terminal Server/Citrix MetaFrame?

• The license code is not valid for this release.
• The 'License code' field is incorrect.
• The 'Licensed to' field is incorrect.

• Can I connect to another PC running Windows?
• How do I enter a telephone number into TN3270 Plus?
• Host www.xxx.yyy.zzz is unreachable.
• Socket error 0 (WSAEUNDEFINED).
• Socket error 10022 (WSAEINVAL).
• Socket error 10051 (WSAENETUNREACH).
• Socket Error 10060 (WSAETIMEDOUT).
• Socket Error 10061 (WSAECONNREFUSED).
• Socket Error 11001 (WSAHOST_NOT_FOUND).
• Socket error 11004 (WSANO_DATA).
• Session x disconnected by host hostname. Reconnect?

• INDFT018 Incorrect option specified: file transfer cancelled?
• Does TN3270 Plus have FTP support?

• Can I display multiple sessions in multiple windows so that I can see more than one session at a time?
• IKT00405I SCREEN ERASURE CAUSED BY ERROR RECOVERY PROCEDURE ***
• How do I setup TN3270 Plus so it connects to the same host every time it is started?
• Is there a Macintosh version of TN3270 Plus?
• How do I type the EBCDIC logical not sign (�) into a terminal session?
• Is it possible to change the character assignment for a keyboard key? I want to make the decimal point key on the numeric keypad enter a comma instead of a decimal point.
• What screen fonts are available in TN3270 Plus?
• Why doesn't my 3270 session display all the correct colors?
• How do I make print screens print in "black and white" rather than in color or grayscale?
• How do I start a printer session?
• Does TN3270 Plus have SSL (Secure Sockets Layer) support?
• How can I limit the number of TN3270 Plus sessions?
• How can I limit the number of instances of TN3270 Plus users can start?

My disk has crashed and I have no working backup

You need to purchase a new license for TN3270 Plus. Go to www.sdisw.com and click on the  "Buy Now" link.

SDI does not provide backup services. We recommend the use of Casper from FSS (an unrelated vendor) for backup. In addition, a disciplined and methodical process is necessary.

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My disk has crashed and I have a working backup?

Restore the working backup.

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What causes "An error occurred during the move data process -113" during installation?

This error comes from InstallShield which we use to package our product. This message may appear when other applications are running while you are installing TN3270 Plus. You must close all other applications prior to installing TN3270 Plus. Close all other applications and try the install again.

If closing all other applications fails, the circumvention is to unzip the TN3270 Plus self-extracting  file using a zip utility. Unzip the TN3270 Plus self-extracting file to a temporary folder and then execute the setup.exe program to start the installation wizard.

If this does not work for you, please send an e-mail to support@sdisw.com or fill out the Quick Contact Form. Please include your telephone number.

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What causes "An error occurred during the move data process -623" during installation?

This error comes from InstallShield which we use to package our product. This message appears when other applications are running while you are installing TN3270 Plus. You must close all other applications prior to installing TN3270 Plus. Close all other applications and try the install again.

If this does not work for you, please send an e-mail to support@sdisw.com or fill out the Quick Contact Form. Please include your telephone number.

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Error 1722.There is a problem with this Windows Installer package.

The full text of the message is: "Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

This message appears when one of the TN3270 Plus install routines is blocked by an antivirus program.

This message is normally caused by:

One of the Norton Antivirus applications (e.g. Norton Security Suite or Norton 360). The issue is caused by the Norton "SONAR Advanced Protection" routine. The problem can be resolved by turning off Norton SONAR Advanced Protection while TN3270 Plus is being installed.

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Can TN3270 Plus be installed on a network server?

Yes, TN3270 Plus can be installed on a network server and used by multiple users. See the License Agreement for licensing requirements and review "Using TN3270 Plus on Windows Terminal Server" in the "Administrators Guide..." section of the TN3270 Plus help file for instructions on configuration.

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Can TN3270 Plus be installed on Windows Terminal Server/Citrix MetaFrame?

Yes, TN3270 Plus runs on Windows Terminal Server and on Citrix MetaFame. TN3270 Plus configuration is handled in the same manner as when installing TN3270 Plus on a network server used by multiple users. See the License Agreement for licensing requirements and  review "Using TN3270 Plus on an Intranet (Network)" in the "How to..." section of the TN3270 Plus help file for information on configuration.  

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The license code is not valid for this release.

The license code you entered is for an older release of TN3270 Plus. The license code is generated for a specific release and will not function with newer releases of TN3270 Plus.

The product release level is three digits separated by periods, for example, 3.4.0. The license code only checks the first two digits, so a license code created for 3.4.0 will work with releases 3.4.0 through 3.4.9. In addition, license codes for release 3.3 and above will work with the next higher release. For example, a release 3.4 license code will also work with release 3.5 (3.5.0 - 3.5.9). However, if you try to use a release 3.4 license code with release 3.6.0 or higher you will get the above error message.

If you have purchased a maintenance and support subscription, updates are free. Send an e-mail to sales@sdisw.com with your current "licensed to" name and the new release level and you will be e-mailed a license code for the new release.

If you do not have a maintenance and support subscription, you will need to subscribe to our maintenance and support plan in order to receive the new product release.

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The 'License code' field is incorrect.

The "License code" field contains a typographical error. Make sure the license code is all in upper case and that all the characters are correct.

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The 'Licensed to' field is incorrect.

The name in the "Licensed to" name does not match the name encrypted into the license code.

1. The "Licensed to" name is incorrect or contains a typographical error.
2. The "Licensed to" name is case sensitive make sure all letters are in the correct case.
3. Make sure the "Licensed to" name has the correct number of spaces.
4. The "Licensed to" name and license code are issued in pairs. The "Licensed to" name must correspond to the license code you received.

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Can I connect to another PC running Windows?

Yes, it is possible use telnet to connect a Windows system to another Windows system and gain access to the command line. It is not possible to gain access to the Windows GUI. The requirements are as follows.

1. Both computers must be connected to the Internet or on the same network.
2. The computer you wish to connect to must be running a telnet server. Windows XP Professional and Windows 2000 Professional come with telnet servers. Use the following instruction to start the telnet server:
   

   Windows XP Professional	Start, Control Panel, Administrative Services, Services, Double click on the Telnet service, on the General Tab specify the Startup type and then start the service.
   Windows 2000 Professional	Start, Settings, Control Panel, Administrative Tools, Services, Double click on the Telnet service, on the General Tab specify the Startup type and then start the service.

   
   If the PC is running another version of Windows, you will have to purchase a telnet server application to run on the PC.
   
3. You must turn off NTLM authentication on the Windows system running the telnet server because TN3270 Plus does not support NTLM authentication. 
   

   Windows XP Professional	(Open a command prompt and enter tlntadmn config sec=-ntlm)
   Windows 2000 Professional	(Open a command prompt and enter tlntadmn 3    *Display/change registry settings 7    *NTLM     Y    *Do you want to change this value? 0    *Turns NTLM off Y 0 0

   
   
4. Connect TN3270 Plus. You need the IP address of the Windows PC running the telnet server. Use port 23 and terminal type VT100. You will be prompted for a username and password. The username and password must be defined on the Windows PC you are connecting to. 

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How do I enter a telephone number into TN3270 Plus?

You cannot enter a telephone number into TN3270 Plus. TN3270 Plus does not support a direct dial connection to a host computer. TN3270 Plus connects to a host computer via TCP/IP using the Internet or an intranet as the communication link. As an example, SDI employees use TN3270 Plus to connect via the Internet to our IBM zSeries (mainframe). To connect:

1. The user establishes an Internet connection through their ISP.
2. Starts TN3270 Plus and enters the IP address of the mainframe in the Connect to Host dialog box and clicks the Connect button.
3. The connection is made across the Internet to TCP/IP running on the mainframe.

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Host www.xxx.yyy.zzz Is Unreachable

This message is normally caused by one of the following:

1. You are not connected to the Internet. You must make your connection to the internet before using TN3270 Plus to connect to a host computer. If you are an America Online (AOL) user, you must connect to AOL and login before trying to connect using TN3270 Plus.
2. There is a problem on the Internet and currently there is no route to the host computer. Try again later.
3. If the IP address in the message is incorrect, then you have the wrong "Host Name:" in the TN3270 Plus "Connect to Host" dialog box.
4. You have the incorrect port number specified in the "Connect to Host" dialog box.

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Socket error 0 (WSAEUNDEFINED)

Host www.xxx.yyy.zzz port nnn Is Unreachable: Socket error 0 (WSAEUNDEFINED)

You are attempting to connect to an Internet host address and your computer is not connected to the Internet. 

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Socket error 10022 (WSAEINVAL)

Host hostname port nnn Is Unreachable: Socket error 10022: WSAEINVAL

This error is normally caused by one of the following:

1. The hostname specified in the Host Name edit box of the Connect to Host dialog box (Host, Connect...) is not valid. 
   
   The Host Name should be the dotted IP address or the DNS name of the host computer. Every computer on the Internet has an IP address that looks something like this "128.228.1.20". To make this address easier to remember, the IP address may be registered and assigned a DNS name. For example, acmecomputer.com. When someone tries to connect to acmecomputer.com a DNS server on the Internet translates that to 128.228.1.20. In this example, either acmecomputer.com or 128.228.1.20 could be used as the host name.
   
   Think of the host name as the address of the host computer. It tells TN3270 Plus where the host computer is. You need to find out what the host name or IP address is for the computer you want to connect to. Try talking to the network administrator at the host computer site if you are unsure.
   
   
2. On an intranet (internal network), you may need to make an entry in the Windows "hosts" file to equate the hostname to the IP address.
   
   You will find the Windows hosts file here:
   

   Windows 7	c:\windows\system32\drivers\etc\hosts
   Windows Vista	c:\windows\system32\drivers\etc\hosts
   Windows XP	c:\windows\system32\drivers\etc\hosts
   Windows 2000	c:\winnt\system32\drivers\etc\hosts

   This file should contain an entry that looks something like this.

   192.168.1.5 hostname

   Where:
   
   hostname    is the hostname from the error message.
   192.168.1.5 is the IP address of the host on your network.

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Socket Error 10051 (WSAENETUNREACH)

Session x (hostname:port) Socket Error 10051 (WSAENETUNREACH). A socket operation was attempted to an unreachable socket.

This usually means TN3270 Plus cannot find a route to reach the remote host.

This error is normally caused by an incorrect IP address in the "Host Name" edit box in the "Connect to Host" dialog box.

Try pinging the host computer to see if it is responding. You can this from the Windows command prompt (Start, All Programs, Accessories, Command Prompt) by entering "ping hostname" or "ping IP address" on the command line. If Ping fails, talk your  network administrator and get the correct IP address.

Socket Error 10060 (WSAETIMEDOUT)

Session x (hostname:port) Socket Error 10060 (WSAETIMEDOUT). A connection attempt failed because the connected party did not respond properly after a period of time, or established connection failed because connected host has failed to respond.

This message means that TN3270 Plus has sent communication to the host computer and the host computer did not respond before the end of the timeout period. The timeout period is monitored by the Windows socket, when the end of the timeout period is reached the Windows socket indicates the error to TN3270 Plus and TN3270 Plus reports the error.

This message is normally caused by one of the following:

1. An incorrect IP address or Host Name in the "Connect to Host" dialog box.
2. An incorrect port number specified in the "Connect to Host" dialog box.
3. A proxy server or firewall is blocking communication between TN3270 Plus and the host computer.
4. Your network uses a VPN (Virtual Private Network) and the VPN is not connected.

Try pinging the host computer to see if it is responding. You can this from the Windows command prompt (Start, All Programs, Accessories, Command Prompt) by entering "ping hostname" or "ping IP address" on the command line. If Ping times out, there is a problem at the host. Talk to a network administrator at the host site and see if they can help you.

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Socket Error 10061 (WSAECONNREFUSED)

Session x (hostname:port) Socket Error 10061 (WSAECONNREFUSED). No connection could be made because the target machine actively refused it.

This message is normally caused by one of the following:

1. The remote system rejected your attempt to connect with it, either because no server is listening on the specified port or it's unable to accept any additional connections. Verify you are using the correct port number and then contact the Network Administrator at the host computer site.
   
   
2. You have specified "localhost" as the Host Name in the Connect to Host dialog box. "localhost" is the host name of your PC. Replace localhost with the Host Name of the computer you wish to connect to.
   
   The Host Name should be the dotted IP address or the DNS name of the host computer. Every computer on the Internet has an IP address that looks something like this "128.228.1.20". To make this address easier to remember, the IP address may be registered and assigned a DNS name. For example, acmecomputer.com. When someone tries to connect to acmecomputer.com a DNS server on the Internet translates that to 128.228.1.20. In this example, either acmecomputer.com or 128.228.1.20 could be used as the host name. Think of the host name as the address of the host computer. It tells TN3270 Plus where the host computer is. You need to find out what the host name or IP address is for the computer you want to connect to. Try talking to the network administrator at the host computer site if you are unsure.

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Socket error 11001 (WSAHOST_NOT_FOUND)

Failed to create new socket: Socket error 11001 (WSAHOST_NOT_FOUND). No such host is known.

The name is not an official host name or alias, or it cannot be found in the database(s) being queried. This error may also be returned for protocol and service queries, and means that the specified name could not be found in the relevant database.

This message is normally caused by one of the following:

1. Specifying an incorrect host name in the "Host Name" edit box in the Connect to Host dialog box.
2. Specifying the incorrect IP version level in the Connect to Host dialog box. For example, specifying IPv6 for an IPv4 connection.

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Socket error 11004 (WSANO_DATA)

Failed to create new socket: Socket error 11004 (WSANO_DATA). No such host is known.

The requested host name is valid and was found in the database, but the associated data is not correct.

This message is normally caused by one of the following:

1. Specifying an incorrect host name in the "Host Name" edit box in the Connect to Host dialog box. 
2. Specifying the incorrect IP version level in the Connect to Host dialog box. For example, specifying IPv6 for an IPv4 connection.

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Session x disconnected by host www.xxx.yyy.zzz.

This message is the result of a disconnect command received by TN3270 Plus.

This message is normally caused by one of the following:

1. The host computer disconnected you due to inactivity or technical problems.
2. If you are using an Internet connection
   
   a.) Your ISP disconnected you due to inactivity or technical problems.
   
   b.) You were disconnected from your ISP due to technical problems. For example, if you manually disconnect your ISP while TN3270 Plus is connected a host computer you will get the "Session x disconnected by host" message.
   
   
3. There is problem on a firewall, proxy server or router along the connection route.

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INDFT018 Incorrect option specified: file transfer canceled

If you get the INDFT018 message when you are attempting to upload a new or replacement member to an existing PDS, then you must specify the following "Host File Options (PC to Host)" in the File Transfer dialog box:

• Default
• LRECL 0
• BLKSIZE 0

Does TN3270 Plus have FTP support?

Yes. TN3270 Plus FTP is an optional, additional cost feature.

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Can I display multiple sessions in multiple windows so that I can see more than one session at a time?

Yes, most users start multiple sessions in one TN3270 Plus window and use the session tabs to switch from one session to another. This does not allow you to view more that one session at a time. If you want to be able to see more than one session at a time, start TN3270 Plus multiple times. Each time you start TN3270 Plus you create a new window. You may then connect one or more a sessions in each window.

You can set the "Start each session in a new window" option (Setup, Preferences..., Start each session in a new window) to indicate you want each new session in a new window. TN3270 Plus will open a new Window for each new session you connect. You may also specify the "Start in a new window" option for specific sessions. (Setup, Sessions..., Setup Items = Host, Start in a new window").

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IKT00405I SCREEN ERASURE CAUSED BY ERROR RECOVERY PROCEDURE ***

The host sent a data stream that is not supported by 3278 terminal emulation. Change your terminal type from 3278 to 3279 (Host, Connect..., Advanced button, Setup Items = Terminal, Terminal Type = 3279).

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How do I setup TN3270 Plus so it connects to the same host every time it is started?

There are two ways to automatically start a session when TN3270 Plus is started:

1. Set the "Connect at Startup" option on for the session.
2. Include the session name on the TN3270 Plus command line.

"Connect at Startup" option:

1. Open the Setup menu and select Sessions...
2. In the Session Setup dialog box, click on the Connect at startup check box.
3. You may set this option on for multiple sessions and each session will connect when TN3270 Plus is started.

Include the Session Name on the Command Line:

You can include a session name on the command line when TN3270 Plus is started.

C:\Program Files\SDI\TN3270 Plus\TN3270.exe “session_name”

When the session name is included, TN3270 Plus connects to that session when it starts. For example:

C:\Program Files\SDI\TN3270 Plus\TN3270.exe “P/390 27x132”

Where:

“P/390 27x132” is the session name.

Tips:

• The session name is case sensitive.
• If the session name contains any spaces, it must be enclosed in double quotes as in the example above.

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Is there a Macintosh version of TN3270 Plus?

TN3270 Plus only supports Windows operating systems.

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How do I type the EBCDIC logical not sign (�) into a terminal session?

You can assign any character to any keyboard and/or mouse button combination you wish. The following example assigns the logical not sign (�) to the shift key plus the number 6 (shift+6).

1. Open the Setup menu and select Keyboard...
2. In the Session Setup dialog box, click the Configure... button.
3. In the Keyboard Setup dialog box, select "Characters" in the "Function Group" drop-down list box.
4. In the Function list box, scroll down to the logical not sign, "� (172, 0xAC)" and select it.
5. Click the Add Key... button.
6. In the Type Key dialog box, hold down the shift key and press the number 6. The edit box should display "shift+6."
7. Click the Retry button to correct an error and click the OK button to make the assignment.
8. In the Keyboard Setup dialog box, click the OK button.
9. In the Session Setup, dialog box, click the OK button.

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Is it possible to change the character assignment for a keyboard key? I want to make the decimal point key on the numeric keypad enter a comma instead of a decimal point.

You can assign any character to any keyboard and/or mouse button combination you wish. The following example assigns a comma to the decimal point key on the numeric keypad (Num.).

1. Open the Setup menu and select Keyboard...
2. In the Session Setup dialog box, click the Configure... button.
3. In the Keyboard Setup dialog box, select "Characters" in the "Function Group" drop-down list box.
4. In the Function list box, scroll down to the comma, ", (44, 0x2C)" and select it.
5. Click the Add Key... button.
6. In the Type Key dialog box, insure num lock is on and press the decimal point on the numeric keypad. The edit box should display "Num." (That is "Num" followed by a decimal point.)
   
7. Click the Retry button to correct an error and click the OK button to make the assignment.
8. In the Keyboard Setup dialog box, click the OK button.
9. In the Session Setup, dialog box, click the OK button.

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What screen fonts are available in TN3270 Plus?

TN3270 Plus can use any of the fixed-pitch fonts installed on your Windows system. In a fixed-pitch font, all the characters in the font are the same width. In a variable-pitch font, different characters have different widths. For example, a "W" is wider than an "i". A fixed-pitch font is required to align the characters in the columns on the emulated screen.

Try using Courier New with the style set to bold. This creates a clear readable screen on most monitors at most sizes. Select the font size in the font selection dialog (Setup, Display, Change... button) rather than resizing the terminal Window. TN3270 Plus may "stretch" or "compress" the font as you resize the Window. If the aspect ratio of the window is different than that of the font the font may look distorted. Choosing a specific font size avoids this problem.

Many users like the following fonts. They are free and work well with TN3270 Plus.

Font	Size	Sample TN3270 Plus display
ProFont  bitmap	9 pt
	11 pt
	13 pt
ProFont True Type	9 pt
	11 pt
	13 pt
DejaVu Sans Mono True Type	9pt
	11pt
	13pt

Andale Mono True Type	9 pt
	11 pt
	13 pt

Let us know if you find other fonts you think work well with TN3270 Plus.

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Why doesn't my 3270 session display all the correct colors?

3278 terminal sessions support a limited selection of colors, just like real 3278 terminals. To get additional colors requires a 3279 terminal session. If you specified 3278 as your terminal type, change it to 3279 and you will get  the additional colors that a 3279 terminal supports.   (Host, Connect..., Advanced button, Setup Items = Terminal, Terminal Type = 3270).

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How do I make print screens print in "black and white" rather than in color or grayscale?

 Setup, Printer..., Black and White Print Screen check box

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How do I start a printer session?

3287 printer support handles zSeries (mainframe) printer sessions.  5250 printer support handles iSeries (AS/400) printer sessions. Printer support is an optional, additional cost feature of TN3270 Plus and includes 3287 printer support, 5250 printer support and LPD.

To start a printer session:

1. Open the Host menu and click on Connect...
2. In the Connect to Host dialog box select 3270 Printer or 5250 printer as your terminal type.
3. Click the Advanced... button to display the Session Setup dialog box.
4. Select Setup Items = Printer and set the desired printer options.
5. Click OK, Click Connect...

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Does TN3270 Plus have SSL support?

SSL (Secure Socket Layer) support is an optional, additional cost feature. You must order TN3270 Plus with the SSL feature to get SSL support.

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How can I limit the number of TN3270 Plus Sessions?

By default, TN3270 Plus allows 99 sessions. You can reduce the number of sessions by adding the following DWORD registry entry:

HKEY_CURRENT_USER\Software\SDI\TN3270 Plus\Configuration\MaximumSessions

and setting it to the maximum number of sessions you wish to allow. Numbers from 1 to 9 (99 in 2.4 and above) are valid. 

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How can I limit the number of instances of TN3270 Plus that users can start?

By default, TN3270 Plus allows an unlimited number of instances to be started. You can limit the number of instances by adding the the following DWORD registry entry:

HKEY_CURRENT_USER\Software\SDI\TN3270 Plus\Configuration\MaxInstances

and setting it to the maximum number of instances you wish to allow. When the maximum number of instances is reached, an attempt to start another instance results in the last started instance being brought to the foreground. If the value is set to zero, TN3270 Plus will not start. If the value is set to -1, any number of instances are allowed.

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